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Meet the Team

Brad Loucks

Brad Loucks

Sr. Director, Strategic Relationships & Operations

With over 30 years of experience owning and operating franchises, Brad understands what it takes to run a successful business. He is passionate about making practice ownership more accessible and keeping control in veterinarians’ hands.

Michael J. Kuehn

Michael J. Kuehn

VP Veterinary Health Services

Michael played a key role in launching PetSmart Veterinary Services and now oversees the operations and support of every hospital location. He is a licensed attorney with 20 years of experience and helps doctors navigate the legal side of franchising.

Brandi Gross

Brandi Gross

Sales Manager West

Brandi uses her natural relationship-building ability to surface top talent in the western region. An experienced veterinary professional and animal lover at heart, she is proud to support those doing the incredible work of caring for pets.

Kellie McLamb

Kellie McLamb

Franchise Specialist

Having helped in many facets of veterinary medicine, Kellie understands what doctors need to successfully run a practice. She offers critical support during the opening phase and loves helping veterinarians achieve their dream of independence.

Kelly Hopkins

Kelly Hopkins

Sr Director Franchise Sales

For more than 15 years, Kelly’s superpower has been helping leaders maximize their potential. She works closely with doctors and hospital teams to craft plans that allow them to focus on care and build their dream careers.

Scott Oppat

Scott Oppat

Franchise Finance & Development

With over 20 years of veterinary finance experience, Scott guides candidates through the loan application process. He’s driven by the opportunity to help doctors change the course of their lives and ensure private practices thrive.

Dr. Jennifer Bruns

Dr. Jennifer Bruns

Sr. Director, Vet Relations

With 30 years of veterinary experience, Dr. Bruns works to support doctor-owners as their main point of contact. Driven by a true passion for the field, she helps veterinarians build the type of practice they desire and deserve.

Rosanne Marin

Rosanne Marin

Senior Franchise Paralegal

As one of the first points of contact, Rosanne works to ensure new doctor-owners are embraced within the PetSmart Veterinary Services family. She puts her 40 years of legal experience to work to help them succeed.

Kaci Paolella

Kaci Paolella

Hospital Operations Specialist

Kaci has been in the veterinary field for 15 years, previously working as a kennel attendant, lab technician, and receptionist. She is driven by a desire to improve veterinary medicine and provides critical training and support for doctors and staff.

Annelise Vanschoelandt

Annelise Vanschoelandt

Hospital Specialist

Annelise understands the power of listening to help veterinarians guide the nuances of practice ownership. She helps new owners get up and running with onsite training during the opening phase.

Jesse Thomason

Jesse Thomason

Franchise Development Sales Manager

Jesse has spent his 25-plus-year career helping people achieve their professional goals. He has a deep understanding of the challenges aspiring doctor-owners face and is dedicated to helping them achieve independence.

Kevin Brongers

Kevin Brongers

Principal PVS Marketing Director

Kevin leads with his heart to develop marketing strategies and community engagement initiatives that help doctors grow their client base and strengthen local relationships.

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Disclaimer: The franchisor is PetSmart Veterinary Services, LLC. This website and the franchise sales information on this site do not constitute an offer to sell a franchise. The offer of a franchise can be made only through the delivery of a Franchise Disclosure Document (FDD). Certain states require that we register the FDD in those states. The communications on this website are not directed by us to the residents of any of those states. Moreover, we will not offer or sell franchises in those states until we have registered the franchise (or obtained an applicable exemption from registration) and delivered the FDD to the prospective franchisee in compliance with applicable law. 

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